AdChoices
Jorge D
SOUTH HAVEN, MI | 2021 Buick Encore GXMay 5, 2022My wife took my car to service. I am a My Buick rewards member and have purchased three vehicles from this agency. I called and asked James Ball, Crown Motors Holland, for the rewards to be applied towards my service bill and asked for his support to make things smooth to my wife. He mentioned the only thing she needed was the last four digits of my membership which I provided her with. Long story short, James Ball gave a hard time to my wife as he was not able to match the spelling of my last name vs the system. She had to provide the last name several times and after several tries and a condescending attitude, they were able to apply my points. On the bright side, Cole Kaiser in Service was great and his customer orientation is refreshing.Response from Crown Cadillac
May 6, 2022Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (616) 396-5268 to discuss your concerns, as your satisfaction is of utmost importance to us.Donald R
FENNVILLE, MI | 2020 Buick EnclaveApril 19, 2022I trust the professional service that I received and will tell anyone about the great job that you did.Response from Crown Cadillac
April 20, 2022Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!Nancy A T
GRAND RAPIDS, MI | 2022 Buick Encore GXApril 3, 2022Every aspect of my entering Crown motors to my driving off in my new car was superb.Response from Crown Cadillac
April 4, 2022Hi, Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We sincerely value your business and look forward to your next visit!John S
HOLLAND, MI | 2018 Buick RegalMarch 30, 2022Very good experienceResponse from Crown Cadillac
March 31, 2022Hello, thank you for sharing your positive experience! We hope you have a great day!Ron V
HOLLAND, MI | 2019 Buick EncoreMarch 17, 2022Just an oil change.Response from Crown Cadillac
March 19, 2022Hello there, we appreciate you taking the time to leave us this feedback. Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to discuss your situation to try and regain your confidence back in our dealership.Dennis D
FENNVILLE, MI | 2020 Buick EnclaveMarch 17, 2022I was greeted promptly and with a smile. The Buick is mine although it is probably in Dennis' name. So I am responding to this survey because I was the one who made the appointment and brought the car in. I tried to book the appointment on line but found it to be a horrible site. I spent a lot of time trying to navigate it. I ended up calling and made the appointment in less than a minute....very simple. Jane Dreyer Jane DreyerResponse from Crown Cadillac
March 20, 2022Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!Susan I
ZEELAND, MI | 2014 Buick RegalMarch 10, 2022Good customer careResponse from Crown Cadillac
March 11, 2022Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.Judith S
HOLLAND, MI | 2018 Buick LaCrosseMarch 4, 2022Worked us in without an appointment. ThanksResponse from Crown Cadillac
March 7, 2022Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.John V
HOLLAND, MI | 2016 Buick CascadaFebruary 28, 2022Always friendly, explains things well.Response from Crown Cadillac
March 1, 2022Hello there, we appreciate you taking the time to leave us this feedback. We hope you have a great day!Donald R
FENNVILLE, MI | 2022 Buick EncoreFebruary 22, 2022Great job.Response from Crown Cadillac
February 23, 2022Hi there, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!